It is the service that allows you to pick up the order from DeFacto stores that you have created from Defacto.com.

Shipping is free for your orders that you create with Click&Collect From Store option.

Choose the size and color of the products you like and add them to your cart. In the address step, choose Click&Collect From Store option, fill in the relevant sections and proceed to the payment step. You can complete your order by choosing your payment method.

After your order is shipped, it is delivered to the DeFacto store you have chosen within 3-8 working days. you can log in to your membership account which you ordered and you can see the status of your order in My Account > My Orders and track your cargo if your order has been shipped. For orders which you ordered without being a member, you can click on the Cargo Tracking for Guset Customer section on our home page to see the status of your order and track your cargo.

When your order arrives at the store, a notification e-mail and sms will be sent to you. You can receive your order with the confirmation code sent by sms.

In cases where you cannot come to our store to receive your order, a relative or friend can receive your order from our store on your behalf.

The waiting time for your order in the store is 10 days after the order is delivered to the store.

In cases where you do not receive your order, the refund will be processed. Your refund will be transferred to the card you paid for.

In cases where you cannot receive your order within the specified time and you want to extend the delivery period, you must inform our customer service line at WhatsApp +212 772 772 772 or to our e-mail address support.ma@defacto.com. You can extend the delivery period of your order for a maximum of 7 days.

You can return the products you receive from the store within 30 days and exchange them within 90 days from our stores.