For all orders the shipping fee is 45 MAD.

Your order is delivered at your address within 2-7 business days by Aramex.Please keep in mind that deliveries might take a little longer in mobile regions. Since the courier companies do not work on official and public holidays, your delivery will be made within the first following business day.

We will send you a notification SMS when your order has been arrıved to sortıng center ın destınatıon cıty. You may track your order by the courier tracking link provided in the SMS. Registered customers may also track orders by logging in to ‘my account’ and clicking the order tracking link for the relevant order. Meanwhile, guest customers may follow the status of their order and track their orders by clicking the “Non-member Order Tracking” section on the home page footer.

You can easily cancel your order within 1 hour of placing it by following these steps:

My account > My orders > Order details > Cancel 

The cancellation button will be active 5 minutes after you place your order.

In case you are not fully satisfied with the product or products you have ordered, you can return the items within 30 days from the date you have received the products. Returned items must be unused and in their original packing. Together with all returned products, any free of charge or promotion items, if any, which may have been sent as a part of the order, must be returned also. Please make sure that you carefully and completely fill in the returns form that has been sent to you together with the ordered items, in order to be able to implement the returns process. Please be sure about the packing integrity and water impermeability. The package is under the liability of the customer until it has reached us. Return address: Lotissment Maurtiania SB 8, Quartier Industriel Sidi Bernoussi - Aramex 20000 Casablanca Morocco

You can return the items within 30 days purchased from https://defacto.com at the nearest DeFacto store with your invoice. Please click to find our store that is closest to you.

It currently is not possible for you to send the item/s you have purchased from the online store for exchange. Please visit our nearest store for exchanges. Please click to find our nearest store. Our store staff will gladly assist you to exchange your item/s. Any items you have sent to our warehouse will be handled as returns and refunded.

Add the item/s you would like to buy to the shopping basket. Enter the code at the “Discount Code” field on the right-hand side of the basket page and press “Add”. If your cart is compatible with the campaign terms, the discount amount will be applied on the total cart amount.

This is an error that is experienced from time to time, due to a reason arising from your web browser. Please click the setting section of your web browser (Chrome, Explorer, Safari, Firefox etc.) and delete the browsing data. As an alternative, you can also try again with another bowser (Chrome, Explorer, Safari, Firefox etc.)

To create a new membership, please click the “New Member” button at the top right corner on our home page. It is required to fill in the required data and click register. To create a membership faster, please click the ‘Connect with Facebook ’ button. Your membership will be created immediately. However, you may also create a membership at the home page that you will be directed to after you have added item/s to your cart.