In order to ensure the safety of your order and the correct delivery of your order, we cannot make any changes after your order has been created. If you want to cancel your order, send an e-mail to support.iqs@defacto.com. Note: Please do not forget to provide the order number in your requests.

For your orders with your membership account, you can log in to your account and access the information about your order in My Account> My Orders section and follow your cargo if your order has been shipped. For orders you have made without a member, you can see the status of your order and track your cargo by clicking the Unsubscribed Order Tracking section on our home page.

You can view all the orders connected to your account by logging in from the 'Login' button on the top right corner of our homepage. Click on your order to see the related order. Here you can follow your cargo by clicking on the cargo link.If your order is delayed or not delivered, please contact us via our customer service line at +964 780 155 7557 or send an e-mail to support.iqs@defacto.com.

You can find all DeFacto products in our online store. If you can't find a product you see in our stores in our online store, this product may unfortunately run out.

Beautiful and comfortable DeFacto products can be reached with a single click. After selecting the color and size of a product you like, click the "Add to Cart" button. You can add more than one product to the cart. To complete your purchase, select the delivery option and proceed to the payment screen. You can make your payment with our selected payment option. Your order will be prepared and sent to you as soon as possible.