Returns will not be accepted at courier branches without a RETURN CODE.

You can return the unused products in your defacto delivery with their original packages from our nearest stores within 30 days. You can make changes in our stores or return them on our site by following the steps below.

Select the order you want to return from the "My Orders" list in the "My Account" field.

Click on "Return Request" button on the "Order Details" page.

Select the product you want to return, the number and the reason for the return on the screen that appears.

Then, confirm the "Return Conditions" at the bottom of the screen and click on "Continue" button.

You must send the return code displayed on the screen to the Aramex branch officer.

For the returns made without using the return code, the shipping fee belongs to the sender.

Return address: Aramex mashreq for logistics services, Engineering square, 4th industrial zone St, 6th of October city, Giza Governorate, Egypt Postal Code: 12573

You can return the items within 30 days purchased from defacto.com at the nearest DeFacto store with your invoice. 

It currently is not possible for you to send the item/s you have purchased from the online store for an exchange. To make an exchange, simply say your order number or phone number.You can have your item/s replaced at our stores within 30 days of purchase. Our helpful store staff will gladly assist you in item exchanges. Any items you have sent to our warehouse will be handled as returns and refunded.

In case you are not fully satisfied with the product/s you have purchased from our website, you can return the product/s within 30 days from the day you have received them.

Returned products are returned within 10 working days at the latest from the time they reach our warehouse.According to Defacto's return policy, you will be refunded as much as the amount you paid for the products purchased at a discount.
The refund process for orders made through the Installment payment method takes 14-21 business days at the latest from the time they reach our warehouse.

We act very carefully during the preparation of your order; therefore we hope that such circumstances will not be experienced. In case of a defective or incorrect product delivery, please return your order by Aramex for free. The order amount will be refunded to your credit card.. You also can ask for the refund to be made to your bank account. Please send your request by e-mail to the support.eg@defacto.com address or call our whatsapp services line at +2010 334 558 58.

For orders created with the cash on delivery method, you can go to the nearest DeFacto store with your invoice and collect the refund amount in cash. 'Cash on delivery refunds' sent to our warehouse will be defined as money points to your customer account. Money points can only be used in our defacto.com internet shop.

Just like in the stores, you can open the package in order to look at the item/s and try them on. Please retain the original packing and return it together with the product. Do not try the products on when you have put on any perfumes, shaving lotions with heavy fragrances or deodorants that might leave marks on. Do not wear the shoes outside; there should not be any dirt or scrape marks on the soles. Do not remove the tags. Bathing suits, underwear stockings, etc. cannot be returned due to hygiene reason. This return policy does not prejudice your legal rights regarding damaged products.